Experiment ℜ03 — Retention

Know who’s about to stop
coming back.

"I don’t know who’s about to stop coming back."

Most businesses treat retention reactively — they notice a guest is gone only after they’ve stopped showing up. By then, the window to bring them back has narrowed significantly. Guest Health Scan flips that. StratEdge Intelligence™ reads your guest visit data and scores every customer by health status — active, at-risk, or cold — ranked by intervention urgency. You know who to contact before they’re gone, not after.

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Guest Health Scan™
Price$400 one-time
Delivery3–5 business days
VerticalAll verticals
OutputCCL Lab Results™
CCL Lab Results™ — ℜ03

What you receive.

Every Guest Health Scan™ engagement delivers a CCL Lab Results™ document — the intelligence brief containing every finding, score, and recommended action from the StratEdge Intelligence™ run.

Deliverable 01
Guest Health Scores

Every guest in your dataset scored Active, At-Risk, or Cold based on visit recency, frequency, and spend patterns.

Deliverable 02
At-Risk Ranked List

Guests flagged as At-Risk ranked by intervention urgency and estimated revenue value. Highest-leverage contacts surfaced first.

Deliverable 03
Re-Engagement Trigger Map

The specific signal that triggered each at-risk flag — so outreach is personalized and relevant, not generic.

Deliverable 04
Win-Back Timing Guide

Optimal re-engagement windows by guest segment. When to reach out, how often, and what the data suggests about timing.

What we need from you

Your data.
Our analysis.

StratEdge Intelligence™ requires the following data to run Guest Health Scan™. All data is submitted via the CCL intake form at the time of purchase.

Required
Guest visit data
  • Customer ID or name, visit dates, visit frequency
  • Minimum 6 months of data
  • POS, booking platform, or loyalty export
  • Any format — CSV, Excel, PDF
Recommended
Spend data
  • Revenue per visit or average order value per guest
  • Customer lifetime value if tracked
  • Loyalty tier or membership status if applicable
  • Email or phone per guest for re-engagement use
If applicable
Booking or reservation data
  • OpenTable, Resy, or similar exports
  • Cancellation or no-show history
  • Group vs. individual split
  • Screenshots are fine if exports aren’t available

Not sure if you have enough? You don’t need a formal CRM. Most booking platforms, POS systems, and email tools export guest visit data in a usable format. Submit what you have and CCL works with it.

Common questions

You probably have
questions.

“We don’t have a formal CRM.”+
You don’t need one. Most booking platforms, POS systems, and email tools export guest visit data in a usable format. Submit what you have and CCL works with it.
“We already send re-engagement emails.”+
Sending to everyone is not the same as knowing who to send to and when. Guest Health Scan gives you a ranked list so your re-engagement effort goes to the guests most likely to respond — not the ones who’ve already decided to leave.
“How is this different from just looking at our regulars?”+
Regulars are the guests you already know are healthy. This experiment finds the guests you don’t know are slipping away — the ones who were regulars six months ago and haven’t been back since.

Find out who’s about to
walk away before
they do.

Guest Health Scan delivers a scored guest roster, a ranked at-risk list, a re-engagement trigger map, and a win-back timing guide — so every outreach is targeted and timed.

Price$400 one-time
Delivery3–5 business days
Powered byStratEdge Intelligence™
Start this experiment →

Questions? Email admin@cognitivecraftlabs.com