Privacy Policy
Cognitive Craft Labs ("CCL," "we," "us," or "our") is committed to protecting the privacy of our clients and website visitors. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website or engage our services. By using our site or services, you agree to the practices described in this policy.
Overview
We take data seriously, not just as a business, but as a principle. The same care and rigor we apply to analyzing our clients' data is applied to protecting the data our clients and visitors share with us.
This policy covers information collected through our website at cognitivecraftlabs.com, through client intake processes, through our service delivery, and through any communications between you and CCL.
Information We Collect
We collect information in the following ways:
Information you provide directly:
- Name, email address, and contact information submitted through forms or inquiries
- Business data submitted as part of a CCL engagement (sales data, customer data, channel data, product data)
- Payment information processed through our third-party payment provider (Stripe)
- Communications sent to us via email or contact forms
Information collected automatically:
- IP address and browser type
- Pages visited and time spent on our site
- Referring URLs and general location data
- Device information and operating system
How We Use Your Information
We use the information we collect to:
- Deliver, manage, and improve our services and client engagements
- Process payments and manage client accounts
- Communicate with you about your engagement, deliverables, or inquiries
- Send service-related updates or important notices
- Analyze and improve our website and service offerings
- Comply with legal obligations
We do not sell your personal information. We do not use your personal information or your business data for our own marketing purposes without your explicit consent.
Sharing of Information
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:
- With service providers who assist in operating our business (e.g., payment processors, email platforms), who are bound by confidentiality obligations
- When required by law, regulation, or valid legal process
- To protect the rights, property, or safety of CCL, our clients, or the public
- In connection with a business transfer, merger, or acquisition, where the acquiring party agrees to honor this privacy policy
Client Business Data
Business data submitted by clients as part of a CCL engagement (sales records, customer data, channel analytics, etc.) is treated with the highest level of confidentiality. This data is:
- Used exclusively to deliver the services you have purchased
- Never shared with other clients or third parties outside of service delivery
- Never used to train public models or sold to data brokers
- Retained only for the period necessary to deliver your engagement and fulfill any legal obligations
Aggregated and anonymized insights derived from client engagements may be used internally to improve our methodology, but never in a form that identifies your business or its data.
Cookies & Tracking
Our website may use cookies and similar tracking technologies to improve your experience, understand usage patterns, and analyze site performance. These may include:
- Essential cookies required for site functionality
- Analytics cookies to understand how visitors use our site
- Preference cookies to remember your settings
You can control cookie settings through your browser preferences. Disabling cookies may affect certain features of our website but will not prevent you from accessing our content.
Third-Party Services
Our site and services may interact with third-party platforms including but not limited to Stripe (e-commerce), email service providers, and analytics tools. These services have their own privacy policies that govern their use of your data. We encourage you to review the privacy policies of any third-party services you interact with through our platform.
CCL is not responsible for the privacy practices of third-party services.
Data Retention
We retain your personal information and business data for as long as necessary to fulfill the purposes for which it was collected, deliver our services, and comply with our legal obligations.
Upon completion of an engagement, client business data is retained for a reasonable period to support any follow-up, dispute resolution, or future engagements, after which it is securely deleted or anonymized.
You may request deletion of your data at any time by contacting us at admin@cognitivecraftlabs.com, subject to any legal retention requirements.
Security
We implement reasonable administrative, technical, and physical safeguards designed to protect your information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure.
While we take your data security seriously and apply appropriate measures, we cannot guarantee absolute security. We encourage you to use strong passwords and take precautions when sharing sensitive information online.
Your Rights
Depending on your location, you may have the following rights regarding your personal information:
- The right to access the personal information we hold about you
- The right to request correction of inaccurate information
- The right to request deletion of your personal information
- The right to object to or restrict processing of your information
- The right to data portability in certain circumstances
To exercise any of these rights, please contact us at admin@cognitivecraftlabs.com. We will respond to your request within a reasonable timeframe and in accordance with applicable law.
Children's Privacy
Our services are intended for business owners and entrepreneurs aged 18 and older. We do not knowingly collect personal information from individuals under the age of 18. If we become aware that we have collected information from a minor, we will take steps to delete it promptly.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will update the effective date at the top of this page. Material changes will be communicated to active clients via email where reasonably practicable.
Your continued use of our site or services after any changes constitutes your acceptance of the updated policy.
Contact
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please contact us:
- Email: admin@cognitivecraftlabs.com
- Company: Cognitive Craft Labs
- Location: Moorestown, New Jersey, USA